Introduction
Rooster Clinic respects your privacy. This policy explains how we collect, use, and protect your personal data when you use our website or submit a consultation or quick-assessment request.
Data We Collect
When you complete a consultation or quick-assessment form, we may collect:
- Identification and contact data: full name, email address, phone/WhatsApp number, country, preferred language, and preferred contact method.
- Request-related data: the type of procedure requested (hair, beard, or eyebrow transplant, or correction of a prior procedure), and whether you have had a hair transplant before.
- Photos (optional): if you choose to attach photos, they are used solely for preliminary assessment, stored securely, and never used for any other purpose (such as marketing display) without your separate, explicit consent.
- Technical/marketing data: visit source and referral information (such as the page you arrived from, and advertising campaign codes/UTM parameters, if any), used to understand how you found us and to improve our services.
How We Use Your Data
- To contact you and respond to your consultation or assessment request.
- To coordinate your appointment at the clinic, should you wish to proceed.
- To improve our services and better understand the needs of people who contact us, in aggregate.
- We do not use your health-related or personal data for targeted advertising (retargeting) without your explicit consent.
Sharing Data with Third Parties
We use trusted third-party systems to manage inbound contact requests (a customer relationship management, or CRM, system), and your data is shared with them only to the extent necessary to respond to you and follow up on your request. We require these service providers to keep your data confidential and not use it for any purpose other than providing their service to us.
Where website analytics tools are enabled, the data collected is anonymized as far as possible and is not used to identify you personally. See our Cookie Policy for more detail.
We do not sell your personal data to any third party for commercial purposes.
Data Storage and Security
Submitted photos are stored on secure cloud storage infrastructure, and we take reasonable technical and organizational measures to protect your data from unauthorized access or use. That said, no method of electronic transmission or storage is 100% secure.
Data Retention
We retain your data for as long as necessary to respond to your request and maintain our relationship with you, after which it may be deleted or anonymized, unless applicable law requires a different retention period.
Your Rights
You have the right, at any time, to:
- Request access to the data we hold about you.
- Request that it be corrected or updated.
- Request that it be deleted, subject to any legal obligations requiring us to retain certain data.
- Withdraw your consent to the use of your photos at any time.
To exercise any of these rights, contact us at: [email protected]
Children's Privacy
Our services are directed at adults. We do not knowingly collect data from minors without parental consent.
Updates to This Policy
We may update this policy from time to time; the "last updated" date at the top of the page will reflect the most recent revision.